Proactively Engaging With Website Visitors
E-commerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they needed their…
Tag: Work
89% of Employees Apparently Don’t Care About Mobile Security
IT security has a big job: keep corporate data safe in the face of motivated hackers and unaware employees. Today that job is harder than ever —…
Transform the Customer Experience with an Intelligent Contact Center
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them…